FreshFocus Frequently Asked Questions
On this page you will find links to the most commonly asked questions regarding FreshFocus. You can also use the search bar at the top of this page to look for content.
More Information
FreshFocus Installation, Licensing and Features
How do I get FreshFocus?
Installing FreshFocus is easy, just follow our helpful guide here: Install FreshFocus.
What are the minium requirements for FreshFocus?
The minimum requirements for FreshFocus are the same as for Business Central generally: Minimum Requirements.
How is FreshFocus licensed?
FreshFocus is licensed according to entitlements and users. Click the link for more information on installing and available licenses for FreshFocus.
Where can I get help for FreshFocus?
While this documentation library is designed to be your first choice for support, sometimes you need the support of a Business Central authorised reseller/partner.
If you experience an issue that is not covered by our documentation, in the first instance, raise the request for support with your Business Central partner.
Should they be unable to assist they will contact us, and we will look into the issue.
You can check the Release notes to see if your issue is listed.
What are the current features of FreshFocus?
You can check the current capabilities of FreshFocus here: Capability Statement (Current release)
What are the planned features of FreshFocus?
You can check the planned new features of FreshFocus here: FreshFocus Planned Features
Extending FreshFocus
How can I extend FreshFocus?
FreshFocus is designed to be extended. This means you or your reseller/partner can create your own functionality that sits on top of FreshFocus.
We have provided a wealth of technical information to help here: For Developers
Is there an example of how to build an extension for FreshFocus?
We have provided an example of how to add fields to the produce posting rules table/pages and integrate this custom criteria into the rules engine here: Add a new posting rule criteria example
Is there a technical Reference for FreshFocus?
Yes! You can find information on the tables, and extended tables and events For Developers.
I'm trying to extend FreshFocus and can't seem to find the right event to use
You can see a way to find FreshFocus events here.
Produce Tracking, Value and Revenue
My item does not seem to have any tracking
Cause: Item is not flagged as a produce item
Produce items require Item Tracking to be enabled for the item.Note: If item ledger entries exist for the item, it cannot then be tracked. You would need to create a new item.
My item does not seem to have any tracking
Cause: Auto-Post Tracking is not set in FreshFocus Setup
Enable Auto-Post in FreshFocus Setup. Then navigate to the Produce Tracking Journal, and run the Get produce Tracking Lines, then Post the Journal.
My Item is missing some tracking
Cause: Item has been used in production but the production order is not finished
Tracking is only created after production orders (including grading orders) change status to Finished.
My Agreement does not seem to have any produce value entries
Cause 1: Auto-Post Produce Value is not set in FreshFocus Setup
Enable Auto-Post in FreshFocus Setup. Then navigate to the Produce Value Journal, and run the Get Produce Value Lines, then Post the Journal.
Cause 2: The agreement has not been received. Produce value can only begin when produce is received.
My Agreement does not seem to have any produce revenue
Cause: Auto-Post Revenue is not set in FreshFocus Setup
Enable Auto-Post in FreshFocus Setup. Then navigate to the Produce Revenue Journal, and run the Get Produce Revenue Lines, then Post the Journal.